DELIVERY:
We provide FREE DELIVERY On All Orders over £10.00! This delivery option is applicable for all orders in the (Mainland) UK shipped via Royal Mail First Class. If your order is less than £10.00 then a delivery charge of £1.50 per cartridge will be applied to your order. For orders over £12.00 we may send your item via services requiring a signature on receipt. However this will be at no extra cost to you.
Orders received by 2:00pm GMT are normally dispatched on the same business day (subject to stock availability). Orders after 2.00pm will be dispatched on the following business day. Orders placed after 2.00pm on Friday will ship on Monday.
Royal Mail aims to deliver over 90% of first class packages by the next working day, excluding bank holidays and Sundays. As next day delivery by this method is not guaranteed, Royal Mail will normally take 1-3 working days for delivery.
Occasionally, there may be delays within Royal Mail postal system. Although delays are rare, please allow 15 days for your order to arrive, particularly during the peak periods around Christmas, New Year and Bank Holidays. Unfortunately, we cannot start tracking parcels until this time has elapsed.
If you do not receive your goods within 15 working days you should contact us and we will be able to track your delivery via the Royal Mail.
Please note, over 40% of lost parcels are often just waiting to be collected from a neighbour or a local Royal Mail sorting office, so please check there first. Compensation is limited to the cost of the goods ordered and will take the form of a replacement or a refund.
In the event that a package is refused or unclaimed and returned to us there are two options. The package can be despatched again on payment of the additional shipping cost or a refund will be made, minus any costs to us for the original shipping and return.
This does not affect your statutory rights.
RETURNS:
We take every care to ensure all of our products reach you in perfect condition. However, if you are not satisfied due to the product being damaged in transit, faulty or not the item ordered then please contact us and inform us of your intent to return the product.
Please email us with the following information: your order number, provide product details, a description of the fault or reason for return and your preference for a refund or replacement. We will then provide you with the return address and your Return Merchandise Authorisation (RMA) number.
It is our policy that all returned cartridges must be at least seventy (70%) percent filled. We feel that this gives everyone a fair test of the quality of our product. Unfortunately in our experience some people have used the entire cartridge and then sent it back asking for a refund. If a returned cartridge is less than 70% filled we will e-mail you. If you want the cartridge back you will have an opportunity to make payment arrangements for us to ship it back to you.
PLEASE SEND RECORDED DELIVERY ONLY. When returning an item for exchange or refund, Quick Inks is not responsible for products not making it back to our warehouse. It would be up to you as the consumer to place any desired insurance on items being shipped back to our warehouse. If there is no tracking number placed on returned products and the item does not make it back to our warehouse, Quick Inks cannot be held liable for the lost product.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 7 working days. If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
Items Faulty on Arrival
If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 days of receipt. The item must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense and we would recommend that you use a recorded service to return any items to us. Once the item is received, we'll issue a full refund for the product to your original payment method.
We aim to keep this procedure as straightforward as possible. We will attend to all returns within 2 working days. If you have any questions in relation to our Delivery or Returns procedures then please contact us.
